Frequently Asked Questions

The questions we get asked most, with the short answer. If yours isn't here, write to us at contacto@petsforyou.es and María will answer you.

What is Petsforyou?

Petsforyou is an online store for accessories for dogs, cats, and small pets (hamsters, rabbits, guinea pigs, ferrets, birds, and fish). It is run by María Luz Mozo from Cerezal de Aliste (Zamora). She only sells online: she does not have a physical store.

What is the official Petsforyou website?

The official Petsforyou website is petsforyou.es. If you find another website that sells using our name or our email, it is not us. If you have questions about an order, write to us at contacto@petsforyou.es.

Do you have an app?

Yes. The official Petsforyou app is free, for iPhone and Android: it is on the App Store and on Google Play. It has the same catalog as the website: you can save your favorites, buy using Shopify's secure payment, read the blog, and watch "Ada and her friends". When you download it, you get a guide of your choice (in Spanish), worth €9.99, free: the code is inside the app.

How much is shipping?

Shipping is free throughout Spain (mainland, Balearic Islands, and Canary Islands) and to almost the entire European Union, with no minimum order. To Greece and Romania it costs €4.99; to Finland and Luxembourg, €1.99; and to Malta and Cyprus, €9.99. Outside the European Union, the cost is shown before paying.

How long does it take for my order to arrive?

It depends on the product, and the exact timeframe is on each product page. Products in the "Fast Delivery" collection arrive in 3 to 5 days. Most of the catalog takes 5 to 10 days, and some large or special products, 7 to 15 days. If your order contains products from several warehouses, it may arrive in separate packages, at no extra cost.

Can I track my order?

Yes. When it ships, we send you an email with the tracking number. You can also see it in your account at account.petsforyou.es.

Can I return a product?

Yes. You have 14 calendar days from the date you receive it to return it without giving any reason. We will refund everything you paid, including the original shipping, within a maximum of 14 days. If the product arrives damaged, is different, or has a defect, the return is free. All the details are in the returns policy.

How can I pay?

Using the payment methods shown at checkout. Prices are in euros and include VAT.

Do you offer packs?

Yes. Until 30 November 2026 you can combine products from any pack: with 3 items you get 10% off, with 5 items 15%, with 7 items 18% and with 9 or more 20%. The discount is applied automatically in the cart. You can find them in the Packs and Bundles collection.